Terms of service

1. Scope

These Terms govern sales concluded between Vornexa SASU (SIREN 123 456 789, SIRET 123 456 789 00012, VAT FR 12 123456789, registered with the Lille Trade and Companies Register, registered office 55 rue d'Iena, 59000 Lille) and any non-professional consumer placing an order on . for delivery within metropolitan France.

2. Order and contract formation

Orders are placed through the website. Payment validation constitutes acceptance of these Terms. A confirmation email summarising the products, total price, and delivery address is sent after payment. The contract is formed on the date of that confirmation. Offers are subject to stock availability; if a product is unavailable after payment, we will inform you without delay and refund the full amount within fourteen (14) days.

3. Price and payment

Prices are displayed in euros, inclusive of all taxes. Delivery is free of charge for all orders delivered within metropolitan France. Accepted payment methods are Visa, MasterCard, and PayPal. Payment is debited at the time of order validation. No additional fee is applied based on the payment method chosen.

4. Delivery

Orders are prepared and dispatched within one to two (1–2) business days. Delivery within metropolitan France then takes three to five (3–5) business days, with tracking provided by email at dispatch.

5. Right of withdrawal and returns

The fourteen-day statutory right of withdrawal and the thirty-day commercial return window are set out in full in our Return and Refund Policy, which prevails in the event of any inconsistency with these Terms.

6. Legal guarantees

You benefit from the legal guarantee of conformity for two (2) years from delivery (Articles L217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). Contact info@vornexa.my or +33 6 01 26 05 15.

7. Liability

Vornexa is liable for the proper performance of the contract. Liability is not incurred for damage resulting from non-compliant use of the products or from force majeure under Article 1218 of the French Civil Code.

8. Mediation and applicable law

These Terms are governed by French law. In the event of a dispute, you may use the consumer mediation service of CM2C free of charge, in accordance with Articles L611-1 et seq. of the French Consumer Code. The European Online Dispute Resolution platform is also available at